Flexible Care Cancellation Policy

While we endeavour to offer as much flexibility as possible, we do still need to have some guidelines around cancellation of care after it is confirmed.

 

Once confirmed, Variable Schedule Care may be cancelled, in writing,  with a minimum of one months notice.  Please ensure you receive confirmation that your cancellation request has been received and processed.  If less than one months notice is given, full fees will be charged for that day.  This includes last minute cancellation due to illness.  

 

If bookings are frequently cancelled, parents may be advised to make other care arrangements, as it would appear that the service does not meet their needs.  

 

Once confirmed, Back Up Care and Emergency Care can not be cancelled.  Full fees will apply for any care that is cancelled.